Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at pizzasranchs.top, place orders, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users located in the United States. Where applicable, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable federal and state privacy laws.

1. Who We Are

Pizza Ranch is a food service business operating through our website pizzasranchs.top. We provide online food ordering, delivery information, menu browsing, promotional content, and customer support services to our customers across the United States.

For all privacy-related inquiries, you may contact us using the information provided in the Contact Us section at the bottom of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. This information falls into the following categories:

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, subscribe to our newsletter, or contact us, you may provide us with personal information, including but not limited to:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Password and other login information used to access your account.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process your transactions. Please note that full payment card details are processed by our trusted third-party payment processors and are not stored directly on our servers.
• Order Information: Details about the food items you have ordered, your order history, special requests, dietary preferences, and delivery instructions.
• Communications: Messages, feedback, reviews, complaints, or any other information you send us when you contact our customer service team.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies. This information includes:

• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), device identifiers, and screen resolution.
• Usage Data: Pages you visit on our website, time and date of your visit, time spent on each page, links you click, items you view in our menu, search queries you enter, and your browsing path through our website.
• Log Data: Server logs that automatically record information such as your IP address, browser type, referring/exit pages, and timestamps of your requests.
• Location Data: Approximate geographic location based on your IP address. If you grant permission, we may collect more precise location data to provide delivery services in your area.
• Cookie and Tracking Data: Information collected through cookies and similar technologies as further described in our Cookie Usage section below.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our website or log in using a social media sign-in option, we may receive profile information such as your name, email address, and profile picture.
• Analytics Providers: Third-party analytics services that provide us with aggregated and anonymized data about how users interact with our website.
• Marketing Partners: Information from advertising networks or marketing partners to help us understand the effectiveness of our campaigns.
• Delivery Partners: If you use third-party delivery platforms, those platforms may share order-related information with us to fulfill your request.
• Payment Processors: Confirmation of successful transactions and fraud prevention signals from our payment processing partners.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests.
• Managing your account and providing you with access to your order history.
• Communicating with you about the status of your orders, including confirmations, updates, and delivery notifications.
• Processing payments and preventing fraudulent transactions.
• Providing customer support and responding to your inquiries, complaints, or feedback.
• Verifying your identity and ensuring the security of your account.

3.2 Improving Our Services

• Analyzing usage patterns and customer preferences to improve our menu offerings, website functionality, and overall user experience.
• Conducting internal research and analytics to understand how customers interact with our platform.
• Testing new features, website designs, and service improvements.
• Troubleshooting technical issues and maintaining the performance and security of our website.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, discount codes, and newsletters about our products and services, where you have consented or where we have a legitimate interest to do so.
• Personalizing marketing communications based on your order history, preferences, and behavior on our website.
• Running loyalty programs and reward schemes.
• Conducting surveys and collecting feedback to improve our marketing strategies.
• Displaying targeted advertisements on our website and third-party platforms based on your interests and browsing behavior.

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Responding to lawful requests from government authorities, law enforcement agencies, and courts.
• Protecting our legal rights, defending against legal claims, and enforcing our Terms of Service.
• Preventing and investigating fraud, abuse, security incidents, and other harmful or illegal activities.

4. Sharing Your Information With Third Parties

We do not sell your personal information to third parties. However, we may share your information with the following categories of recipients in accordance with this Privacy Policy:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated to protect your data. Categories of service providers include:

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government agencies, regulators, law enforcement authorities, or courts when we are legally required or permitted to do so, including:

• In response to a subpoena, court order, or other valid legal process.
• To comply with applicable federal, state, or local laws and regulations.
• To protect the rights, property, or safety of Pizza Ranch, our customers, or the public.
• To investigate and prevent fraud, cybersecurity incidents, or illegal activities.

4.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the successor or acquiring entity. We will notify you via email or prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties where we have obtained your express consent to do so, or where you have directed us to share your information.

5. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files that are placed on your device when you visit a website.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including maintaining your session, remembering items in your cart, and enabling secure login.
• Performance and Analytics Cookies: Help us understand how visitors use our website by collecting anonymous usage data, such as which pages are visited most frequently and any error messages encountered.
• Functionality Cookies: Allow the website to remember choices you make, such as your preferred language, location, or saved delivery address, to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to track your browsing behavior across websites and deliver targeted advertisements relevant to your interests.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more detailed information about our use of cookies, please refer to our full Cookie Policy available on our website.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Payment information is encrypted using industry-standard protocols.
• Access Controls: Access to personal data is restricted to authorized employees and service providers who have a legitimate need to access it for business purposes. All staff with access to personal data undergo privacy and security training.
• Secure Storage: We store personal data on secure servers hosted by reputable cloud providers with robust physical and digital security measures in place.
• Regular Security Audits: We periodically review and test our security practices and systems to identify and address potential vulnerabilities.
• Incident Response: We maintain a data breach response plan to promptly identify, contain, and respond to security incidents, and we will notify affected users and relevant authorities as required by applicable law.
• Payment Card Industry Compliance: Our payment processing practices are designed to comply with PCI-DSS standards to protect your financial information.

Despite our best efforts, no method of data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). We honor these rights for all our users where applicable.

7.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, the categories and sources of that information, the business or commercial purposes for collecting it, and the categories of third parties with whom we have shared it. You may also request a copy of the specific personal information we hold about you.

7.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. We will use commercially reasonable efforts to honor your correction request, subject to certain exceptions required by law.

7.3 Right to Deletion

You have the right to request that we delete your personal information that we have collected and retained, subject to certain exceptions. We may decline your deletion request if retaining the information is necessary to complete transactions, detect security incidents, comply with legal obligations, or for other legitimate business purposes permitted by law.

7.4 Right to Data Portability

To the extent required by applicable law, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.

7.5 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. We do not sell personal information for monetary consideration. However, to the extent that our use of advertising and analytics technologies constitutes "sharing" under California law, you may exercise your opt-out rights by contacting us at [email protected].

7.6 Right to Limit Use of Sensitive Personal Information

California residents under the CPRA have the right to limit our use and disclosure of sensitive personal information to what is necessary to perform our services. We do not use sensitive personal information beyond the scope of providing our core food ordering services.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, provide a different level of service quality, or suggest that you will receive a different level of service as a result of exercising your rights.

7.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Emailing us at: [email protected]
• Visiting our website at: pizzasranchs.top

We will respond to your request within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period in writing. We may need to verify your identity before processing your request to protect the security of your account and personal information.

You may also designate an authorized agent to submit a request on your behalf. The authorized agent must provide written proof of authorization from you, and we may require you to verify your own identity directly with us.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply depend on the type of information and the purpose for which it was collected:

When your personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our data retention procedures.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, and we do not knowingly allow minors under the age of 18 to create accounts or place orders on our platform without verifiable parental consent.

If you are under 18 years of age, please do not use our website or provide any personal information to us without the express consent and supervision of a parent or legal guardian.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we discover that we have inadvertently collected personal information from a child under the age of 13 without verified parental consent, we will take prompt steps to delete that information from our systems. If you believe that we may have collected information from a child under 13, please contact us immediately at [email protected].

10. International Data Transfers

Pizza Ranch is a United States-based business, and your personal information is primarily processed and stored within the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

If we transfer personal information internationally — for example, to service providers operating in other countries — we take steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include standard contractual clauses approved by relevant data protection authorities or other legally recognized transfer mechanisms.

By using our website and services from outside the United States, you acknowledge and consent to the transfer and processing of your personal information in the United States as described in this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery apps, or other online services that are not operated or controlled by Pizza Ranch. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit before providing them with your personal information. The presence of a link on our website does not constitute an endorsement of that third party's privacy practices or content.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that allows users to signal their preference not to be tracked online. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. However, you may still manage your cookie preferences and opt-out of certain tracking activities as described in our Cookie Policy and the Your Privacy Rights section of this policy.

13. California Privacy Rights (CCPA / CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which became effective January 1, 2023. In addition to the rights described in Section 7 of this Privacy Policy, California residents have the following additional rights:

• Right to Know About Automated Decision-Making: The right to know if we use automated decision-making processes and to opt out of profiling that produces legal or similarly significant effects.
• Shine the Light Law: Under California Civil Code Section 1798.83, California residents may request once a year, free of charge, information about the personal information we have shared with third parties for their direct marketing purposes during the preceding calendar year.

To submit a California-specific privacy request or to designate an authorized agent to act on your behalf, please contact us at [email protected]. We will process your request in accordance with applicable California law and respond within the legally required timeframe.

14. State-Specific Privacy Rights

In addition to California, residents of certain other states may have privacy rights under applicable state laws, including but not limited to:

• Virginia — Virginia Consumer Data Protection Act (VCDPA)
• Colorado — Colorado Privacy Act (CPA)
• Connecticut — Connecticut Data Privacy Act (CTDPA)
• Utah — Utah Consumer Privacy Act (UCPA)
• Texas — Texas Data Privacy and Security Act (TDPSA)

If you are a resident of one of these states and wish to exercise your applicable privacy rights, please contact us using the details in the Contact Us section. We will review and respond to your request in accordance with the applicable state privacy law.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to first contact us directly so that we may address your concerns. We take all privacy complaints seriously and will work diligently to resolve your issue in a timely manner.

To submit a privacy complaint, please contact us at:

If you are not satisfied with our response or believe we are processing your data in violation of applicable law, you may also file a complaint with the relevant data protection authority in your state or jurisdiction:

• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or the California Attorney General's Office at oag.ca.gov.
• All U.S. Residents: You may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint regarding unfair or deceptive business practices related to privacy.
• Other State Residents: Please contact your applicable state Attorney General's office for guidance on filing a privacy complaint in your state.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or technology. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at pizzasranchs.top.
• Where required by applicable law, notify you by email or through a prominent notice on our website before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the revised terms.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

Thank you for trusting Pizza Ranch with your personal information. We value your privacy and are committed to maintaining the highest standards of data protection in everything we do.