Refund Policy

Effective Date: April 1, 2026  |  Last Updated: April 1, 2026

1. Introduction

This Refund Policy ("Policy") applies to all purchases and orders made through our website pizzasranchs.top, by phone, or in person at our location. By placing an order with Pizza Ranch, you agree to the terms outlined in this Policy. This Policy is governed by the laws of the United States, including applicable consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act.

We understand that issues can occasionally arise with food orders, and we want to make the resolution process as smooth and transparent as possible. This Policy outlines when refunds are available, how to request them, and what to expect during the process.

2. Eligibility Conditions for Refunds

Refunds may be issued under the following conditions:

• Incorrect Order: You received an item that is different from what you ordered.
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Poor Food Quality: The food delivered or picked up was of unacceptable quality, including but not limited to undercooked, overcooked, spoiled, or contaminated food.
• Damaged Packaging: The order arrived with severely damaged packaging that affected the quality or safety of the food.
• Order Not Delivered: Your delivery order was never received, and confirmation of non-delivery has been established.
• Double Charge: You were charged more than once for the same order.
• Technical Error: A system or technical error on our website resulted in an unintended charge.

Refund requests that do not fall within the above categories will be evaluated on a case-by-case basis at the sole discretion of Pizza Ranch management.

3. Timeframes for Refund Requests

To be eligible for a refund, you must contact us within the following timeframes:

Requests submitted outside of these timeframes may not be honored. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if there is an issue.

4. Non-Refundable Items and Services

The following situations and items are generally not eligible for refunds:

• Orders that have been fully consumed before a complaint is made.
• Changes of mind after an order has been prepared or delivered.
• Customizations or special requests that were fulfilled as requested.
• Orders where dissatisfaction is due to personal taste preferences that were not communicated at the time of ordering.
• Promotional or deeply discounted items that are explicitly marked as non-refundable at the time of purchase.
• Gift cards or vouchers once they have been redeemed.
• Delivery fees, where the delivery was successfully completed to the correct address.
• Orders placed through third-party delivery platforms (e.g., DoorDash, Uber Eats, Grubhub) — these must be resolved directly with the respective platform.

5. How to Request a Refund (Step-by-Step)

Follow the steps below to submit a refund request:

1. Step 1 – Contact Us Promptly: Reach out to our customer service team as soon as you identify the issue. You can contact us via email at [email protected] or visit our website at pizzasranchs.top.
2. Step 2 – Provide Order Details: Include the following information in your request:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • Description of the issue
   • Payment method used
3. Step 3 – Submit Supporting Evidence: If applicable, attach photos or videos clearly showing the issue with your order (e.g., wrong item, damaged packaging, poor food quality). Visual evidence significantly speeds up the review process.
4. Step 4 – Wait for Acknowledgment: Our customer service team will acknowledge your request within 1–2 business days and may follow up with additional questions.
5. Step 5 – Review and Decision: Our team will review your request and make a determination within 3–5 business days. You will be notified of the outcome via the email address associated with your order.
6. Step 6 – Refund Issuance: If your request is approved, the refund will be processed according to the timelines described in Section 6 of this Policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive the refund depends on your original payment method:

Please note that processing times are estimates and may vary depending on your financial institution. Pizza Ranch is not responsible for delays caused by banks or payment processors once the refund has been initiated on our end.

7. Partial Refunds

In some circumstances, a partial refund may be issued rather than a full refund. This may occur when:

• Only a portion of an order was incorrect or missing.
• The food quality issue affected only specific items within a larger order.
• A portion of the order was consumed before the issue was reported.
• The customer used a discount code, coupon, or loyalty points that reduced the original price.
• The issue is determined to be partially the result of a customer error (e.g., incorrect address input for delivery).

Partial refunds will reflect only the value of the affected items, minus any applicable fees. Pizza Ranch management reserves the right to determine the appropriate refund amount based on a fair review of the facts.

8. Exchange Policy

In cases where a refund may not be appropriate, Pizza Ranch may offer an exchange or replacement as an alternative resolution. Exchanges are subject to the following conditions:

• Exchanges are available for items that were incorrect or of poor quality.
• The replacement item must be of equal or lesser value than the original item ordered.
• Exchanges must be requested within the same timeframes outlined in Section 3.
• Exchanges for delivery orders may require the customer to pick up the replacement item in store, depending on delivery availability and timing.
• Pizza Ranch reserves the right to offer store credit instead of an exchange where an exchange is not operationally feasible.

We always aim to make things right in the most convenient way for our customers. If you prefer a replacement over a refund, please indicate this clearly when submitting your request.

9. Cancellation Policy

Due to the perishable nature of food products, our cancellation policy is time-sensitive:

9.1 Cancellation Before Order Preparation

If you wish to cancel an order, you must do so within 5 minutes of placing the order. Once the kitchen has begun preparing your order, cancellation may not be possible, and a refund may not be issued.

9.2 Cancellation After Order Preparation Has Begun

Once preparation has started, cancellations will be reviewed on a case-by-case basis. In general, a full refund will not be available once the order is being prepared. However, store credit may be offered at the discretion of the management.

9.3 Cancellation of Pre-Orders and Scheduled Orders

For pre-orders or advance scheduled orders (e.g., catering or large group orders), cancellations must be made at least 24 hours before the scheduled pickup or delivery time to receive a full refund. Cancellations made less than 24 hours in advance may result in a partial refund or store credit only.

9.4 How to Cancel

To cancel an order, contact us immediately via email at [email protected] or visit our website at pizzasranchs.top. Please include your order number and the reason for cancellation.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, you may escalate the matter using the following process:

10.1 Internal Escalation

Contact our customer service team and request that your case be escalated to a manager or supervisor. Please reference your original refund request number. A senior team member will review your case within 3–5 business days and provide a final decision.

10.2 Chargeback Rights

If you believe you have been wrongfully charged, you have the right to contact your bank or credit card issuer to initiate a chargeback. Under U.S. consumer protection laws, including protections enforced by the FTC, you are entitled to dispute unauthorized or erroneous charges. However, we encourage you to contact us first to resolve the matter directly, as chargebacks may result in account restrictions.

10.3 Alternative Dispute Resolution

For unresolved disputes, Pizza Ranch is open to mediation or other forms of alternative dispute resolution (ADR) as an alternative to litigation. Both parties agree to make a good-faith effort to resolve any dispute amicably before pursuing legal action.

10.4 Governing Law

This Policy is governed by the laws of the United States. Any legal proceedings arising from this Policy shall be conducted in accordance with applicable federal and state laws. California residents may also have rights under the California Consumer Privacy Act (CCPA/CPRA), and we are committed to honoring those rights as applicable.

11. Fraudulent Refund Requests

Pizza Ranch takes fraudulent refund requests seriously. Any customer found to be submitting false, misleading, or fraudulent refund claims may have their account suspended or terminated, and may be subject to legal action. We reserve the right to deny refunds where we have reasonable evidence of abuse or fraud.

12. Changes to This Refund Policy

Pizza Ranch reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at pizzasranchs.top with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated Policy. We encourage customers to review this Policy periodically.

13. Contact Information

For all refund requests, questions, or concerns related to this Policy, please reach out to us using the contact details below: